Many internet issues are solved with simple checks—first, restart your device (computer, router, or modem) by powering it off for a few seconds, then back on. If that doesn’t help, make sure all cords and cables are securely plugged in, since even a loose connection can cause major problems.
BBTEL suggests you keep your operating software and virus/malware software up-to-date.
Additional Tips:
No Internet
Internet Speed
- Check each device to determine if the problem is with your equipment.
- Turn off all your Internet connected devices.
- Unplug your router from the power source, wait 15 seconds and reconnect.
- Determine if another device is competing with your bandwidth by turning off all connected devices.
- If speed test results are in line with your subscribed package, consider upgrading to a package better suited for your Internet usage.
Other things to consider that may affect your Internet speed
- You may have a computer with a virus or malware. Update your protection software and scan your device.
- Close all applications; some applications may be using the Internet in the background, reducing the available bandwidth.
- Be sure your network is secure by changing your wireless passwords from time to time. An unwanted user may be using up your available bandwidth.
- Check other household devices that may interfere with your connection. These may include other wireless devices such as garage door openers, baby monitors, wireless security cameras, as well as fluorescent light fixtures, treadmills, microwave ovens, etc. Turn these devices off or move away from them.
- Computer and software updates can run automatically; schedule these automatic updates at a time when you or your family will most likely not be using the Internet.
- Computers will generally get slower over time; it may be time to upgrade your computer.
- From time to time, you may want to delete cookies and browser history from your computer.
- You may have just simply outgrown your current connection and may need to consider upgrading to a faster package.
E-mail Tips
- To view your email, please visit our email link from our website.
- If you are expecting an email that you haven’t received, it is recommended that you check your spam folder. If that message is found in the spam folder, you may click “Allow Sender” to add this sender to your approved list.
- Visit our Webmail guide. Click Here.
- Setup Email on your device. See video for instructions.
Port Forwarding
If you have determined you need port services performed on your BBTEL modem/ONT, customer access is not permitted. We will be glad to assist you in making adjustments to your modem. Please call and speak to one of our help desk technicians. You may call for repair from any BBTEL landline phone by dialing 611. Our phones are answered 24/7.
Router Setup Guide
Router Placement is essential to good WI-FI coverage. WI-FI signals can be blocked or scattered by walls, wiring inside of walls, other electronics, etc.
Routers should be centrally located inside the home and a few feet off the ground. Keep your router out in the open rather than hidden away in a cabinet or closet. Ideally, your router should not be placed near other electronics, metal objects, or even fish tanks.
WI-FI interference from inside your home or neighbors’ can also be a factor. Consider changing your router’s channel or repositioning the router’s antenna(s), if available. Coverage issues can be remedied by adding additional WI-FI access points or repeaters. If you have higher speed packages, it is recommended to use a dual band router. If you are not getting good coverage, you may consider purchasing a newer, more powerful router. BBTELBlast WI-FI routers are safe and secure with a companion app for even more control. Starting at $11.95 per month, they include WI-FI access points with powerful antennas to meet the needs of any home or office.
DSL users with a Static IP will need to know the information in the table. This information would have been given to you at the time of installation.
| IP Address: | TBD |
| Subnet Mask: | TBD |
| Gateway: | TBD |
| Primary DNS Server Address: | 8.8.8.8 |
| Secondary DNS Server Address: | 8.8.4.4 |
Please read and familiarize yourself with our Usage Statements/Legal Documentation. Click here to view Legal Documentation.