User Codes and passwords cannot be retrieved after hours. If you have forgotten your code or need to change your code, please call the office during normal business hours to schedule a service call.
Cancel Dispatch of Emergency Services
To cancel an emergency service response or report a false alarm, please contact your local emergency dispatch:
- Meade Co: 270-422-4911
- Breckinrige Co: 270-756-6266
- Vine Grove: 270-877-2252
- Elizabethtown: 270-765-4125
- KY State Police: 270-766-5078
- Hardin Co Fire and EMS: 270-737-39
- Radcliff Police Dept: 270-351-4477
- Clarkson/Leitchfield: 270-259-0303
- West Point Dispatch: 234-8226
- Upton/Sonora: 270-766-5078 (KY State Police)
Equipment Issues
If you experience issues with your Honeywell equipment, please refer to the Users Manual provided by the installer. If additional help is needed, call the office for a service appointment during business hours.
Alarm Siren Does Not Shut Off
Enter your usercode two times. Once to clear the fault, and once to clear the alarm. If this does not silence the alarm, you may unhook the battery back-up in the main panel by pressing the two release tabs at the top of the unit and unplugging the battery within. Also unplug the main panel from the AC power. Please schedule a service call during business hours as soon as possible so that we may correct your inoperable security protection system.
Set Up HonView Touch App for Viewing Cameras
- See our step-by-step instruction guide HERE for setting up the HonView Touch app to view cameras.